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~subject:"Service quality"
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Subject
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Service quality
Consumer behaviour
88
Beziehungsmarketing
82
Konsumentenverhalten
82
Relationship marketing
82
Customer satisfaction
81
Kundenzufriedenheit
71
Dienstleistungsqualität
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Online availability
All
Undetermined
15
Free
2
Type of publication
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Article
48
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
46
Aufsatz in Zeitschrift
46
Aufsatz im Buch
3
Book section
3
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
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Language
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English
52
Author
All
Edvardsson, Bo
23
Gruber, Thorsten
11
Klaus, Philipp
11
Keiningham, Timothy
7
Tronvoll, Bård
7
Aksoy, Lerzan
4
Voss, Roediger
4
Alkire, Linda
3
Pareigis, Jörg
3
Reppel, Alexander E.
3
Szmigin, Isabelle
3
Abosag, Ibrahim
2
Arsenovic, Jasenko
2
Berry, Leonard L.
2
Buoye, Alexander
2
Burton, Jamie
2
De Keyser, Arne
2
Enquist, Bo
2
Friman, Margareta
2
Gebauer, Heiko
2
Keiningham, Timothy L.
2
Manthiou, Aikaterini
2
Reppel, Alexander
2
Rust, Roland T.
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Walter, Ute
2
Xu, Yingzi
2
Zahorik, Anthony J.
2
Andreassen, Tor Wallin
1
Ball, Joan
1
Bateson, John E. G.
1
Benoit, Sabine
1
Bitner, Mary Jo
1
Bjurko, Margareta
1
Bowen, David E.
1
Brodowsky, Glen H.
1
Brown, Stephen Walter
1
Bruce, Helen L.
1
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Institution
All
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
10
The journal of services marketing
7
International journal of quality and service sciences
3
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Journal of service research
2
The service industries journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
European journal of marketing
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of marketing
1
Journal of marketing education : JME
1
Journal of marketing for higher education
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
Springer eBook Collection
1
Technological forecasting & social change : an international journal
1
The TQM journal : the international review of organizational improvement
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
52
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1
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
2
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
5
The role of brands in a service-dominated world
Klaus, Philipp
;
Maklan, Stan
- In:
The journal of brand management : an international journal
15
(
2007/08
)
2
,
pp. 115-122
Persistent link: https://www.econbiz.de/10003611584
Saved in:
6
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
7
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
8
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
9
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
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