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Rethinking functionality and emotions in the service consumption process : the case of funeral services

Korai, Bernard; Souiden, Nizar - In: The journal of services marketing 31 (2017) 3, pp. 247-264

Persistent link: https://www.econbiz.de/10011741250

What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions

Korai, Bernard; Ouellet, Claudine; Cloutier, Jacinthe - In: Services marketing quarterly 43 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013178032

The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty

El-Adly, Mohammed Ismail; Souiden, Nizar; Khalid, Arusa - 2024

Persistent link: https://www.econbiz.de/10015159124

Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image

Ladhari, Riadh; Souiden, Nizar; Ladhari, Ines - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 111-124

Persistent link: https://www.econbiz.de/10009385061

Customer retention measurement in the UAE banking sector

Kassim, Norizan Mohd; Souiden, Nizar - In: Journal of financial services marketing : JFSM 11 (2006/07) 3, pp. 217-228

Persistent link: https://www.econbiz.de/10003470292

The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions

Ladhari, Riadh; Souiden, Nizar; Dufour, Béatrice - In: Journal of retailing and consumer services 34 (2017), pp. 10-18

Persistent link: https://www.econbiz.de/10011628969

Elderly Customers' Reactions to Service Failures : The Role of Future Time Perspctive, Wisdom and Emotional Intelligence

Chaouali, Walid; Souiden, Nizar; Ringle, Christian M. - 2020

Purpose: Considering the scant scholarly research on elderly customers’ behaviors, this study aims to investigate elderly customers’ reactions to service failure. Additionally, it takes into account customers’ emotions and abilities to cope with stressful situations and achieve successful...

Persistent link: https://www.econbiz.de/10014093557