Similar Search Results

Satisfaction and trust on customer loyalty: a PLS approach

Wah Yap, Bee; Ramayah, T.; Nushazelin Wan Shahidan, Wan - In: Business Strategy Series 13 (2012) 4, pp. 154-167

Purpose – The purpose of this paper is to test some antecedents and outcomes of satisfaction in the banking sector in Malaysia. Design/methodology/approach – A research model based on the customer satisfaction index (CSI) was developed and tested using structural equation modeling technique...

Persistent link: https://www.econbiz.de/10014689498

Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective

Osakwe, Christian Nedu; Říha, David; Elgammal, Islam … - In: International journal of retail and distribution management 52 (2024) 13, pp. 103-120

Persistent link: https://www.econbiz.de/10015162579

Validation of the RSQS in apparel specialty stores

Leen, Jasmine Yeap Ai; Ramayah T. - In: Measuring business excellence : the journal of … 15 (2011) 3, pp. 16-33

Persistent link: https://www.econbiz.de/10009314589

Market orientation, service quality and organizational performance in service organizations in Malaysia

Ramayah T.; Samat, Nusrah; Lo May Chiun - In: Asia-Pacific journal of business administration 3 (2011) 1, pp. 8-27

Persistent link: https://www.econbiz.de/10009160422

Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty

Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641

Persistent link: https://www.econbiz.de/10011707281

PAKSERV : measuring higher education service quality in a collectivist cultural context

Kashif, Muhammad; Ramayah T.; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278

Persistent link: https://www.econbiz.de/10011558175

A multi-country study of bank reputation among customers in Africa : key antecedents and consequences

Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012389993

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country

Md Uzir Hossain Uzir; Al Halbusi, Hussam; Ramayah T.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012665967

Measuring the influence of service quality on patient satisfaction in Malaysia

Tan, Christine Nya-Ling; Ojo, Adedapo Oluwaseyi; Cheah, … - In: Quality management journal : QMJ 26 (2019) 3, pp. 129-143

Persistent link: https://www.econbiz.de/10012309537

If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Ramayah T.; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

Persistent link: https://www.econbiz.de/10014331839