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The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.; Gil Saura, Irene; Moreno, … - In: Tourism review : the official journal of the AIEST 68 (2013) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
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Managers' perceptions of delivered value in the hospitality industry
Gallarza, Martina G.; Santos Arteaga, Francisco Javier; … - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 857-893
Persistent link: https://www.econbiz.de/10011433722
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A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of service management 28 (2017) 4, pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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Cocreating value with hotel guests in the "new normal" : the case of Spain
Berenguer Contrí, Gloria; Gil Saura, Irene; Gallarza, … - 2024
Persistent link: https://www.econbiz.de/10015159121
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Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz; Fuentes Blasco, María; … - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
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Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David; Gil Saura, Irene; … - In: International journal of management & enterprise … 8 (2010) 4, pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
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Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene; Ruiz-Molina, Maria Eugenia - In: The service industries journal 31 (2011) 7/8, pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
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Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria; Gil Saura, Irene; Moliner … - In: Cases on innovations in educational marketing : …, (pp. 25-45). 2011
Persistent link: https://www.econbiz.de/10009406232
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Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria; Gil Saura, Irene; Berenguer … - In: The service industries journal 30 (2010) 11/12, pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013