Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Beatriz Moliner Velázquez; María Fuentes Blasco; Gloria Berenger Contrí and Irene Gil Saura
| Year of publication: |
2009
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|---|---|
| Authors: | Moliner Velázquez, Beatriz ; Fuentes Blasco, María ; Berenger Contrí, Gloria ; Gil Saura, Irene |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 18.2009, 7, p. 653-675
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kognition | Cognition | Gastronomie | Restaurant industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003893329