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Service quality
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
11
Relationship marketing
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China
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Social network
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Soziales Netzwerk
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Saudi Arabia
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Customer satisfaction
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Brand management
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Confidence
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Kundenzufriedenheit
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Lieferantenmanagement
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Social Web
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Social web
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Supplier relationship management
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Vertrauen
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Brand image
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Dienstleistungsqualität
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Guanxi
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Markenführung
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Saudi-Arabien
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Trust
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B-to-B-Marketing
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Business network
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Business-to-business marketing
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Markenimage
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Unternehmensnetzwerk
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Beschwerdemanagement
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Brand
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Complaint management
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Customer service
3
Einzelhandel
3
Emotion
3
Et-Moone
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Firm performance
3
Kundenservice
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Loyalty
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Marketing management
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Abosag, Ibrahim
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Gruber, Thorsten
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Szmigin, Isabelle
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Wang, Weisha
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Gadalla, Eman
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Keeling, Kathy
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Liu, Shuqin
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Löfgren, Martin
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Ma, Ke
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Ma, Ruijing
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Reppel, Alexander
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Reppel, Alexander E.
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Wang, Han
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Journal of business research : JBR
1
Journal of marketing management : MM
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Smile or pity? : examine the impact of emoticon valence on customer satisfaction and purchase intention
Ma, Ruijing
;
Wang, Weisha
- In:
Journal of business research : JBR
134
(
2021
),
pp. 443-456
Persistent link: https://www.econbiz.de/10012643825
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2
How to make consumers tolerate robotic service failures
Zheng, Chundong
;
Liu, Shuqin
;
Zhao, Lingyu
;
Ma, Ke
; …
-
2025
Persistent link: https://www.econbiz.de/10015358900
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3
Metaverse-retail service quality : a future framework for retail service quality in the 3D internet
Gadalla, Eman
;
Keeling, Kathy
;
Abosag, Ibrahim
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1493-1517
Persistent link: https://www.econbiz.de/10010230102
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4
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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5
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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