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~subject:"Service quality"
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Service quality
Consumer behaviour
51
Konsumentenverhalten
51
Beziehungsmarketing
24
Relationship marketing
24
Customer satisfaction
19
Kundenzufriedenheit
18
Holiday behaviour
15
Urlaubsverhalten
15
Dienstleistungsqualität
13
Emotion
12
Gastronomie
12
Restaurant industry
12
Consumer attitudes
11
Gambling
11
Glücksspiel
11
Verbrauchereinstellung
11
Arbeitszufriedenheit
10
Brand image
10
Brand management
10
Hotel industry
10
Hotellerie
10
Job satisfaction
10
Markenführung
10
Markenimage
10
Brand loyalty
9
Robot
9
Roboter
9
Brand
8
Innovation adoption
8
Innovationsakzeptanz
8
Markenartikel
8
USA
8
Arbeitsverhalten
7
Corporate Social Responsibility
7
Corporate social responsibility
7
Gender
7
Work behaviour
7
Cruise
6
Employee retention
6
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13
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13
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English
14
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Hwang, Jinsoo
11
Han, Heesup
5
Choe, Ja Young
2
Kim, Heather Markham
2
Kim, Jinkyung Jenny
2
Kim, Misun
2
Lee, JungHoon
2
Baker, Melissa A.
1
Cui, Yuanyuan
1
Jang, Jichul
1
Kim, Jungkeun
1
Kim, Jungsun
1
Lee, Jin-soo
1
Ok, Chihyung
1
Raab, Carola
1
Tang, Jason
1
Zemke, Dina Marie V.
1
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International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel and tourism marketing
2
Tourism and hospitality research : the surrey quarterly review
2
International journal of contemporary hospitality management
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
Saved in:
2
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
3
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
4
The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
Saved in:
5
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
6
Investigating healthcare hotel travelers' overall image formation : impact of cognition, affect, and conation
Han, Heesup
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 346-356
Persistent link: https://www.econbiz.de/10011884838
Saved in:
7
A model of brand prestige formation in the casino industry
Hwang, Jinsoo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1106-1123
Persistent link: https://www.econbiz.de/10011627469
Saved in:
8
Are other customer perceptions important at casino table games? : their impact on emotional responses and word-of-mouth by gender
Hwang, Jinsoo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 544-555
Persistent link: https://www.econbiz.de/10011729143
Saved in:
9
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
10
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
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