//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Silver travel in golden age :...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
20
Relationship marketing
20
Customer satisfaction
19
Kundenzufriedenheit
19
China
18
Brand management
13
Dienstleistungsqualität
13
Hotel industry
13
Hotellerie
13
Markenführung
13
Theorie
13
Theory
13
Emotion
11
Gastgewerbe
10
Gastronomie
10
Hospitality industry
10
Restaurant industry
10
Greenhouse gas emissions
8
Social Web
8
Social web
8
Treibhausgas-Emissionen
8
Hospital
7
Krankenhaus
7
Nachhaltige Entwicklung
7
Sustainable development
7
Tourism industry
7
Tourismuswirtschaft
7
Brand
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Markenartikel
6
Measurement
6
Messung
6
Structural equation model
6
Strukturgleichungsmodell
6
Emissions trading
5
Emissionshandel
5
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
12
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatzsammlung
1
Language
All
English
13
Author
All
Back, Ki-Joon
8
Hao, Fei
4
Chon, Kaye
3
LaTour, Kathy
2
Lee, Minwoo
2
Park, Hyekyung
2
Park, Jungkun
2
Zhang, Chen
2
Ahn, Jiseon
1
Barišić, Petra
1
Choi, Youngjoon
1
DeFranco, Agnes
1
Huang, Guoqiong Ivanka
1
Huang, Junlin
1
Ju, Yongwook
1
Kim, Jaewook
1
Kwon, Wooseok
1
Lee, Choong-Ki
1
Lee, Jin-soo
1
Li, Yi
1
Ok, Chigyung
1
Park, Jinah
1
Pu, Yang
1
Qiu, Richard T. R.
1
Shanklin, Carol W.
1
Wu, Jie
1
Xie, Haotian
1
Yang, Tong
1
more ...
less ...
Published in...
All
International journal of hospitality management
3
Journal of travel and tourism marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
International journal of contemporary hospitality management
1
Journal of air transport management : a new international journal of research, policy and practice
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Taste, trend, and turmoil : tracking the life cycle of internet-famous restaurants through customer satisfaction
Wu, Jie
;
Zhang, Chen
;
Huang, Guoqiong Ivanka
;
Yang, Tong
; …
- In:
International journal of hospitality management
126
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015359372
Saved in:
2
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
3
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
4
The myth of contactless hospitality service : customers' willingness to pay
Hao, Fei
;
Qiu, Richard T. R.
;
Park, Jinah
;
Chon, Kaye
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1478-1502
Persistent link: https://www.econbiz.de/10014424453
Saved in:
5
Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis
Xie, Haotian
;
Li, Yi
;
Pu, Yang
;
Zhang, Chen
;
Huang, Junlin
- In:
Journal of air transport management : a new …
120
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015084455
Saved in:
6
Luxury hospitality services : editorial comment
Back, Ki-Joon
;
Park, Jungkun
;
LaTour, Kathy
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 4
Persistent link: https://www.econbiz.de/10012800181
Saved in:
7
Special issue: luxury hospitality services
Back, Ki-Joon
(
ed.
);
Park, Jungkun
(
ed.
);
LaTour, Kathy
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10012800218
Saved in:
8
Why am I satisfied? : see my reviews : price and location matter in the restaurant industry
Kim, Jaewook
;
Lee, Minwoo
;
Kwon, Wooseok
;
Park, Hyekyung
; …
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013271311
Saved in:
9
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
10
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->