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Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy

Guchait, Priyanko - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3518-3541

Persistent link: https://www.econbiz.de/10014334325

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Pasamehmetoglu, Aysin; Guchait, Priyanko; Tracey, J.B.; … - In: Journal of Service Theory and Practice 27 (2017) 1, pp. 2-22

Purpose The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of...

Persistent link: https://www.econbiz.de/10014907503

Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary - In: International journal of hospitality management 41 (2014), pp. 28-37

Persistent link: https://www.econbiz.de/10010403128

Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture

Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39

Persistent link: https://www.econbiz.de/10011988424

The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors

Pasamehmetoglu, Aysin; Guchait, Priyanko; Tracey, J. B.; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 2-22

Persistent link: https://www.econbiz.de/10011601103

Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance

Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88

Persistent link: https://www.econbiz.de/10012012973

Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance

Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012293788

Exploring the impact of abusive supervision on employee approaches to managing service errors and failures : examining the effects of hope and optimism, and service tenure

Gip, Huy; Wang, Xingyu; Guchait, Priyanko; … - In: International journal of hospitality management 122 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015072016

Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance

Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013185213

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure

Gip, Huy; Guchait, Priyanko; Paşamehmetoğlu, Aysin; … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 64-91

Persistent link: https://www.econbiz.de/10013546019