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Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne; Kunz, Werner H. - In: Journal of service management 33 (2022) 2, pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Check-in at the robo-desk : effects of automated social presence on social cognition and service implications
Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012514386
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Service robots and their implications for service delivery
Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024
Persistent link: https://www.econbiz.de/10014517864