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Dienstleistungssektor
16
Service industry
16
Operations Management
13
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11
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11
Prozessmanagement
11
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10
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7
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Chase, Richard B.
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Journal of service management
2
California management review
1
Service science: research and innovations in the service economy
1
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ECONIS (ZBW)
5
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1
Managing in the service economy
Heskett, James L.
-
1986
Persistent link: https://www.econbiz.de/10013541443
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2
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
The science of service systems
Demirkan, Haluk
(
contributor
);
Chase, Richard B.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009126753
Saved in:
5
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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