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Services
Dienstleistungsqualität
7
Service quality
7
Theorie
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Theory
6
Business process management
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Dienstleistungssektor
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Nachhaltige Entwicklung
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Prozessmanagement
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Service industry
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competition
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BPMN
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Innovation
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Performance measurement
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Performance-Messung
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Quality management
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Qualitätsmanagement
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Simulation
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service quality
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Dienstleistung
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Gesundheitsversorgung
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Health care
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Innovation management
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Innovationsmanagement
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Internet interconnection
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Italien
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Italy
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Nachhaltigkeit
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Nachhaltigkeitsbericht
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Net Neutrality
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Network economics
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Netzwerkökonomik
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Stakeholder
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Strategisches Management
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Calabrese, Armando
3
De Francesco, Federico
1
Spadoni, Alessandro
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Business process management journal
1
International journal of production economics
1
International journal of production research
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ECONIS (ZBW)
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1
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
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2
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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3
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
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