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Services
Business process management
15
Lieferkette
15
Prozessmanagement
15
Supply chain
15
Dienstleistungssektor
14
Service industry
14
Operations Management
13
Theorie
10
Theory
10
Supply Chain Management
9
Customer satisfaction
7
Dienstleistungsmanagement
7
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7
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7
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6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
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6
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5
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5
Beziehungsmarketing
4
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4
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4
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4
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USA
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3
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3
Produktion
3
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3
Unternehmensdienstleistung
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Absatz
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Automation
2
Automatisierung
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Consumer behaviour
2
Consumer psychology
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Chase, Richard B.
3
Sampson, Scott E.
3
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Dasu, Sriram
1
Demirkan, Haluk
1
Edvardsson, Bo
1
Fisk, Raymond P.
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Grönroos, Christian
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Money, R. Bruce
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Parasuraman, A.
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Journal of service management
3
Handbook of service science ; [Vol. 1]
1
Journal of service research
1
Service science: research and innovations in the service economy
1
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ECONIS (ZBW)
6
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1
The unified service theory : a paradigm for service science
Sampson, Scott E.
-
2010
Persistent link: https://www.econbiz.de/10003968695
Saved in:
2
A strategic framework for task automation in professional services
Sampson, Scott E.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
Saved in:
3
Modes of customer co-production for international service offerings
Sampson, Scott E.
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
The science of service systems
Demirkan, Haluk
(
contributor
);
Chase, Richard B.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009126753
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
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