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Shaping, organizing, and rethinking service innovation : a multidimensional framework

Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715

Persistent link: https://www.econbiz.de/10009666540

Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister

Michel, Stefan - In: Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen, (pp. 71-86). 2000

Persistent link: https://www.econbiz.de/10001470234

Servicesamfundet : et spørgsm°al om teknologi eller menneskelige resurcer i virksomheder

Sundbo, Jon - 1985

Persistent link: https://www.econbiz.de/10000764329

The toilsome path of service innovation : the effects of the law of low human multi-task capability

Sundbo, Jon - In: The handbook of innovation and services : a …, (pp. 279-300). 2010

Persistent link: https://www.econbiz.de/10003953573

Blocking mechanisms in user and employee based service innovation

Sundbo, Jon - 2013

Persistent link: https://www.econbiz.de/10009761498

Which policy for innovation in services?

Rubalcaba, Luis - In: Science & public policy : SPP ; journal of the Science … 33 (2006) 10, pp. 745-756

Persistent link: https://www.econbiz.de/10003436369

Service innovation in developing economies : policy rationale and framework

Rubalcaba-Bermejo, Luis - In: Emerging markets finance & trade : a journal of the … 51 (2015) 3, pp. 540-557

Persistent link: https://www.econbiz.de/10011403809

Bridging service experiences and service innovation : a new model for understanding the future of services

Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49

Persistent link: https://www.econbiz.de/10012025656

Understanding innovation in education : a service co-production perspective

Rubalcaba-Bermejo, Luis - In: Economies : open access journal 10 (2022) 5, pp. 1-22

Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual framework to understand innovation in education...

Persistent link: https://www.econbiz.de/10013199323

Value Creation and Sport Management

Reynoso, Javier - In: Journal of Service Management 22 (2011) 3, pp. 431-434

Persistent link: https://www.econbiz.de/10014894401