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A decision support system framework to track consumer sentiments in social media

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Web surfers are web spenders : finding the truth of online shopping

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Is Mr. Spock a good candidate for being a connected customer? : the role of emotion in decision making

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Information and ill-structured decisions : the effects of web use and feedback

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The effect of Twitter on sports fans' information processing : an analysis of the controversial referee's decision in the 2012 London Olympic Games

Lee, Min Kyo; Ryu, Sangyoon; Clavio, Galen; Lovell, M. David - In: International journal of sport management and marketing … 15 (2014) 3/4, pp. 102-119

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The dark side of reviews : the swaying effects of online product reviews on attribute preference construction

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Investor's intrinsic motives and the valence of word-of-mouth in sequential decision-making

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Decision sourcing : decision making for the agile social enterprise

Roberts, Dale; Pakkiri, Rooven - 2013

Decisions : the unit of success -- BYO -- Action to transaction to interaction -- The changing nature of data -- Social analytics -- Networked decisions -- Informed decisions -- Decisions as interactions -- Social listening -- Engaged decisions -- Crowdsourced decisions -- Afterword

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Community-based collaboration recommendation to support mixed decision-making support

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