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A survey on reverse logistics...
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Chan, Hing Kai
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Asia Pacific journal of marketing and logistics
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of production research
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Journal of air transport management
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ECONIS (ZBW)
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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2
The role of social media data in operations and production management
Chan, Hing Kai
;
Lacka, Ewelina
;
Yee, Rachel W. Y.
;
Lim, …
- In:
International journal of production research
55
(
2017
)
17/18
,
pp. 5027-5036
Persistent link: https://www.econbiz.de/10011723908
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3
The role of social media in enhancing guanxi and perceived effectiveness of e-commerce institutional mechanisms in online marketplace
Chong, Alain Yee Loong
;
Lacka, Ewelina
;
Li, Boying
; …
- In:
Information & management : the internat. journal of …
55
(
2018
)
5
,
pp. 621-632
Persistent link: https://www.econbiz.de/10011872928
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4
A mixed-method approach to extracting the value of social media data
Chan, Hing Kai
;
Wang, Xiaojun
;
Lacka, Ewelina
;
Zhang, Min
- In:
Production and operations management : an international …
25
(
2016
)
3
,
pp. 568-583
Persistent link: https://www.econbiz.de/10011458348
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5
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, K. L.
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
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6
Enhancing hotel knowledge management : the influencing factors of online hotel reviews on travellers' booking intention
Xia, Yufan
;
Chan, Hing Kai
;
Zhong, Lina
;
Xu, Shuojiang
- In:
Knowledge management research & practice : KMRP ; an …
20
(
2022
)
1
,
pp. 34-45
Persistent link: https://www.econbiz.de/10013177996
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7
Metaverse in marketing and logistics : the state of the art and the path forward
Tan, Garry Wei-Han
;
Aw, Eugene Cheng-Xi
;
Cham, Tat Huei
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 2932-2946
Persistent link: https://www.econbiz.de/10014486550
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