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A framework for Customer Knowledge Management based on Social Semantic Web : a hotel sector approach
Chaves, Marcirio Silveira; Trojahn, Cássia; Pedron, … - In: Customer relationship management and the social and …, (pp. 141-157). 2012
Persistent link: https://www.econbiz.de/10009377128
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Analysing reviews in the Web 2.0 : small and medium hotels in Portugal
Chaves, Marcirio Silveira; Gomes, Rodrigo; Pedron, … - In: Tourism management : research, policies, practice 33 (2012) 5, pp. 1286-1287
Persistent link: https://www.econbiz.de/10009540742
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Target : a collaborative model based on social media to support the management of lessons learned in projects
Rosa, Debora Virginio; Chaves, Marcirio Silveira; … - In: International journal of managing projects in business 9 (2016) 3, pp. 654-681
Persistent link: https://www.econbiz.de/10011581035
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The Identity Management Value Model : a design science approach to assess value gaps on social media
Syed, Romilla; Dhillon, Gurpreet; Merrick, Jason - In: Decision sciences : DS 50 (2019) 3, pp. 498-536
Persistent link: https://www.econbiz.de/10012060527