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The influence of social crowding on brand attachment
Huang, Xun Irene; Huang, Zhongqiang Tak; Wyer, Robert S. - In: Journal of consumer research : JCR ; an … 44 (2018) 5, pp. 1068-1084
Persistent link: https://www.econbiz.de/10011844011
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The role of relationship norms in responses to service failures
Wan, Lisa C.; Hui, Michael K.; Wyer, Robert S. - In: Journal of consumer research : JCR ; an … 38 (2011/12) 2, pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
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Indulgent consumption signals interpersonal warmth
Tang, Qing; Zhang, Kuangjie; Huang, Xun Irene - In: Journal of marketing research 59 (2022) 6, pp. 1179-1196
Persistent link: https://www.econbiz.de/10013474530
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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
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Effects of tourist-to-tourist interactions on experience cocreation : a self-determination theory perspective
Lin, Hongxia; Zhang, Meng; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 61 (2022) 5, pp. 1105-1120
Persistent link: https://www.econbiz.de/10013258966
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Tourist misbehavior : psychological closeness to fellow consumers and informal social control
Wan, Lisa C.; Hui, Michael K.; Qiu, Yao Chloe - In: Tourism management : research, policies, practice 83 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012417929