This paper addresses the seemingly implausible project of establishing a "generic" organizational information system. This is an apparent contradiction: on the one hand, we are told of the diversity of specific organizational contexts and on the other, we often find the same standardized...

How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers....