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Emotional intelligence and emotional labor acting strategies among frontline hotel employees

Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045

Persistent link: https://www.econbiz.de/10009666524

Post-recovery customer relationships and customer partnerships in a restaurant setting

Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401

Persistent link: https://www.econbiz.de/10009544820

Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior

Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 34 (2013), pp. 324-337

Persistent link: https://www.econbiz.de/10009767491

Social capital, knowledge sharing and organizational performance : what structural relationship do they have in hotels?

Kim, Taegoo; Lee, Gyehee; Paek, Soyon; Lee, Seunggil - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 683-704

Persistent link: https://www.econbiz.de/10009774264

A modified and extended Triandis model for the enablers - process - outcomes relationship in hotel emplyees knowledge sharing

Kim, Taegoo; Lee, Gyehee - In: The service industries journal 32 (2012) 13, pp. 2059-2090

Persistent link: https://www.econbiz.de/10009620267

Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator

Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526

Persistent link: https://www.econbiz.de/10009663617

The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels

Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082

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A comparison of competing theoretical models for understanding acceptance behavior of information systems in upscale hotels

Huh, Hyang Jin; Kim, Taegoo; Law, Rob - In: International journal of hospitality management 28 (2009) 1, pp. 121-134

Persistent link: https://www.econbiz.de/10003799058

Health tourism : needs for healing experience and intentions for transformation in wellness resorts in Korea

Yang, Jae Yeon; Paek, Soyon; Kim, Taegoo; Lee, Tae Hee - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1881-1904

Persistent link: https://www.econbiz.de/10011447569

Social capital, knowledge sharing and organizational performance : What structural relationship do they have in hotels?

Terry Kim, Taegoo; Lee, Gyehee; Paek, Soyon; Lee, Seunggil - In: International Journal of Contemporary Hospitality Management 25 (2013) 5, pp. 683-704

Purpose – The purpose of this paper is to investigate an integrative model that explores the influence of knowledge-sharing enablers (social capital (SC), including structural, relational, and cognitive SC) on knowledge-sharing (KS) processes (KS behaviors: knowledge collecting (KC) and...

Persistent link: https://www.econbiz.de/10014765391