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Bringing meaning to the sales job : the effect of ethical climate and customer demandingness

Jaramillo, Fernando; Mulki, Jay P.; Boles, James S. - In: Journal of business research : JBR 66 (2013) 11, pp. 2301-2307

Persistent link: https://www.econbiz.de/10009789008

Workplace stressors, job attitude, and job behaviors : is interpersonal conflict the missing link?

Jaramillo, Fernando; Mulki, Jay P.; Boles, James S. - In: The journal of personal selling & sales management : JPSSM 31 (2011) 3, pp. 339-356

Persistent link: https://www.econbiz.de/10009270829

The role of time wasted in sales force attitudes and intention to quit

Jaramillo, Fernando; Mulki, Jay Prakash; Locander, … - In: International Journal of Bank Marketing 24 (2006) 1, pp. 24-36

Purpose – The purpose of this study is to build on previous research on stress in sales forces to investigate the effect of perceptions of time wasted on salespersons' attitudes and behavioral intentions. Design/methodology/approach – Responses from 400 salespeople who work in 49 business...

Persistent link: https://www.econbiz.de/10014759863

Reluctant employees and felt stress : the moderating impact of manager decisiveness

Mulki, Jay P.; Jaramillo, Fernando; Malhotra, Shavin; … - In: Journal of business research : JBR 65 (2012) 1, pp. 77-83

Persistent link: https://www.econbiz.de/10009549712

Regulation of emotions, interpersonal conflict, and job performance for salespeople

Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630

Persistent link: https://www.econbiz.de/10010496161

Effect of ethical climate on turnover intention : linking attitudinal- and stress theory

Mulki, Jay P.; Jaramillo, Jorge F.; Locander, William B. - In: Journal of business ethics : JOBE 78 (2008) 4, pp. 559-574

Persistent link: https://www.econbiz.de/10003676115

Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions

Mulki, Jay P.; Wilkinson, John W. - In: Australasian marketing journal 25 (2017) 3, pp. 206-214

Persistent link: https://www.econbiz.de/10011792002

Reducing emotional exhaustion and increasing organizational support

Alexander Hamwi, G.; Rutherford, Brian N.; Boles, James S. - In: Journal of Business & Industrial Marketing 26 (2011) 1, pp. 4-13

Purpose – The purpose of this study is to explore stressors that may influence salespersons' emotional exhaustion and their perception of organizational support. Design/methodology/approach – Structural equation modeling is used to assess: the effects of role conflict and work‐family...

Persistent link: https://www.econbiz.de/10014843046

The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior

Rutherford, Brian; Boles, James Sanders; Hamwi, G. Alexander - In: Journal of business research : JBR 62 (2009) 11, pp. 1146-1151

Persistent link: https://www.econbiz.de/10003897437

Reducing emotional exhaustion and increasing organizational support

Hamwi, G. Alexander; Rutherford, Brian N.; Boles, James S. - In: The journal of business & industrial marketing 26 (2011) 1, pp. 4-13

Persistent link: https://www.econbiz.de/10009007653