Oehlschläger, Dominik; Glas, Andreas H.; Eßig, Michael - In: Industrial Management & Data Systems 124 (2023) 3, pp. 1050-1075
Purpose Inaccurate capturing and processing of customer requirements result in negative economic and ecological effects. Digital twins of customer demands promise to remedy these issues. However, successful implementation necessitates users' technology acceptance. This study contrasts three...