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Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon; Tan, Kay Chuan - In: Business process management journal 18 (2012) 6, pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
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New service development maturity model
Jin, Dayu; Chai, Kah Hin; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 24 (2014) 1, pp. 86-116
Persistent link: https://www.econbiz.de/10010252057
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The role of organisational motivation and coordination in continuous improvement implementations : an empirical research of process improvement project success
Lameijer, B. A.; Antony, Jiju; Chakraborty, Ayon; Does, … - In: Total quality management & business excellence 32 (2021) 14, pp. 1633-1649
Persistent link: https://www.econbiz.de/10012649856
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Implementing Lean Six Sigma in financial services : the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Vashishth, Abhishek; Lameijer, Bart Alex; Chakraborty, Ayon - In: International journal of quality & reliability management 41 (2024) 2, pp. 509-531
Persistent link: https://www.econbiz.de/10014470923