Purpose This study aims to verify whether a nomological framework of antecedents and postcedents to satisfaction is valid and reliable in both purchase and sales business relationships. Design/methodology/approach In this study snowball sampling was used to identify relevant purchase and sales...

Purpose – The purpose of this paper is to examine the recycling business in Taiwan as well as its impacts on the collection, environment, economy, and society, providing a good example of setting up an efficient national paradigm. Design/methodology/approach – This paper proposes an...

Purpose – The purpose of this paper is to discuss the integration of information technology (IT) systems and the strengthening of customer service to raise business competitive advantage. Design/methodology/approach – The case company uses IT systems to integrate customers and suppliers. In...

Purpose – The purpose of this paper is to identify and prioritize the measures of intellectual capital (IC) of e‐learning service companies that ultimately influence firms' competitive advantages. Design/methodology/approach – Through focus group interviews, content analysis, and the...

Purpose – The purpose of this paper is to analyze the development of body fitness equipment in Taiwan from the viewpoint of innovation and the factor of success for innovation. Design/methodology/approach – The research methods include a literature study and a case study. In addition, the...

Purpose – In the gift industry, there are many large enterprises with strong brand image, customer loyalty, marketing, or service, and they are also rich in retail channels and resources. In this situation, how can brand‐new or small companies thrive in a competitive market? The purpose of...

Purpose – R&D consortia as a new R&D cooperative form flourished in Japan, the USA, and Europe and can be regarded as a major tool for promoting industrial technological innovation and enhancing industry competitiveness. Inspired by R&D consortia in advanced countries, Taiwan and the Chinese...

Purpose – This study attempts to list and rank the necessary skills required of a global logistics professional based on objective evaluations from industry. Design/methodology/approach – This paper adopts a novel mixed‐methods approach using elements of concept mapping (brainstorming,...