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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions

Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71

Persistent link: https://www.econbiz.de/10011857697

Coping with challenge and hindrance stressors in teams : behavioral, cognitive, and affective outcomes

Pearsall, Matthew J.; Ellis, Aleksander P. J.; Stein, … - In: Organizational behavior and human decision processes : … 109 (2009) 1, pp. 18-28

Persistent link: https://www.econbiz.de/10003849217

Peer justice and teamwork process

Cropanzano, Russell; Li, Andrew; Benson, Lehman - In: Group & organization management : an international journal 36 (2011) 5, pp. 567-596

Persistent link: https://www.econbiz.de/10009348286

Fairness at the group level : justice climate and intraunit justice climate

Li, Andrew; Cropanzano, Russell - In: Journal of management : JOM 35 (2009) 3, pp. 564-599

Persistent link: https://www.econbiz.de/10003863722

Good acting requires a good cast : a meso-level model of deep acting in work teams

Becker, William J.; Cropanzano, Russell - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 2, pp. 232-249

Persistent link: https://www.econbiz.de/10011293494

Chapter 8 Display Rules and Emotional Labor within Work Teams

Becker, William J.; Cropanzano, Russell - In: What have we learned? : ten years on, (pp. 197-223). 2011

Previous research on emotional labor has typically been conducted at the individual level of analysis, despite the fact that many organizations have incorporated work teams into their business model. The use of work teams turns emotional management into a group task on which employees work as a...

Persistent link: https://www.econbiz.de/10015379003