Internet healthcare is becoming increasingly popular, which allows doctor–patient communication through messages, phone calls, or videos. Considering stochastic heterogeneous behaviors of patients and physicians (e.g. time-dependent no-shows, service times), it is critical to determine the...

In this paper we study the impact of customer stochasticity on firm price discrimination strategies. We develop a new model termed the Bayesian Mixture Scale Heterogeneity (BMSH) model that incorporates both parameter heterogeneity and customer stochasticity using a mixture model approach, and...