The research note addresses the problem of dynamic overbooking limits in the context of guaranteed and nonguaranteed bookings. The note shows how the optimal number of overbookings will change when the hotel receives a request for a specific date given the current guaranteed/nonguaranteed...

Статията разглежда ценовата дискриминация като инструмент за управление на приходите в хотелиерството. Обръща се внимание на ценовата еластичност, ценовите...

This chapter analyses the heterogeneous and multifaceted nature of hotel chains by developing three partial models, where the chain is presented as a bundle of resources, activities and relationships, which are combined into one integrated model of a hotel chain. Each of the three partial models...

The paper presents a methodology for measuring the contribution of tourism to an economy's growth, which is tested with data for Cyprus, Greece and Spain. We use the growth of real GDP per capita as a measure of economic growth and disaggregate it into economic growth generated by tourism and...

The paper presents a theoretical framework for evaluating service quality in travel agencies. It identifies eight factors influencing perceived service quality, namely: offered products, promotional and informational materials, office and equipment, ambiance, personnel, servicing process,...

Promoting a country's destination is one of the major tasks of a National Tourism Organization (NTO). NTOs have many ways in which to promote their countries' tourism products, one of which is participating in tourism and travel fairs. This paper analyses the effectiveness of destination...