This study reviews and evaluates the use of a business simulation, specifically the hotel operational training simulation (HOTS) as it applies to tourism and hospitality education. An extensive self‐report survey was used to examine the participant’s experience. The questions were...

Purpose – This research paper aims to better understand the characteristics of backpackers who stay at hostels in the Greater Toronto Area (GTA), Canada, and their current service preferences. Design/methodology/approach – Primary data were collected by carrying out interviews with 20...