Purpose – This paper aims to examine the current state of reverse supply chain management (RSCM) initiatives in several Turkish industries. Design/methodology/approach – This study is based on an exploratory research regarding RSCM activities of Turkish automotive, white goods,...

Purpose – This paper seeks to provide new solutions to cargo companies’ service quality efforts by integrating different scientific methodologies. Design/methodology/approach – Strengths and weaknesses of logistics services of a well known cargo company in Turkey are defined by using a...