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USA
Consumer behaviour
14
Konsumentenverhalten
14
Revenue management
13
Revenue-Management
13
Customer satisfaction
10
Hotel industry
10
Hotellerie
10
Preismanagement
10
Pricing strategy
10
Kundenzufriedenheit
9
revenue management
7
Dienstleistungsqualität
5
Service quality
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Preis
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Price
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United States
4
Gastronomie
3
Restaurant industry
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Social Web
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Social web
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price
3
Beschwerdemanagement
2
Beziehungsmarketing
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Brand
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Complaint management
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Dienstleistungsmanagement
2
Markenartikel
2
Relationship marketing
2
Restaurants
2
Service management
2
Viral marketing
2
Virales Marketing
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Willingness to pay
2
Zahlungsbereitschaftsanalyse
2
consumer reviews
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hotels
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user-generated content
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Anpassungskosten
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Noone, Breffni M.
4
Canina, Linda
1
Enz, Cathy A.
1
Lee, Chung Hun
1
Mattila, Anna S.
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Namasivayam, Karthik
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Tomlinson, Heather Spitler
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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2
Strategic price positioning for revenue management : the effects of relative price position and fluctuation on performance
Noone, Breffni M.
;
Canina, Linda
;
Enz, Cathy A.
- In:
Journal of revenue and pricing management
12
(
2013
)
3
,
pp. 207-220
Persistent link: https://www.econbiz.de/10009760771
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3
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
4
Hotel revenue management and the Internet : the effect of price presentation strategies on customers' willingness to book
Noone, Breffni M.
;
Mattila, Anna S.
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 272-279
Persistent link: https://www.econbiz.de/10003827290
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