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USA
Logistics
22
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Lieferkette
17
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12
Lieferantenmanagement
11
Supplier relationship management
11
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11
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Logistikunternehmen
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Service quality
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United States
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Organizational structure
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Kundenzufriedenheit
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Ellinger, Alexander E.
5
Daugherty, Patricia J.
3
Elmadağ Baş, Ayşe Banu
3
Grawe, Scott J.
2
Allaway, Arthur
1
Bachrach, Daniel G.
1
Briggs, Elten
1
D'Souza, Giles
1
Dant, Rajiv P.
1
Ellinger, Andrea D.
1
Franke, George R.
1
Keller, Scott B.
1
Landry, Timothy D.
1
McElroy, James C.
1
Morgan, Tyler R.
1
Musgrove, Carolyn (Casey) Findley
1
Palmer, David W.
1
Rapp, Adam
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Richey, R. Glenn
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Journal of business logistics : JBL
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
The journal of business & industrial marketing
1
The journal of services marketing
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Transportation research / E : an international journal
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ECONIS (ZBW)
8
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1
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.
;
Keller, Scott B.
;
Elmadağ …
- In:
Journal of business logistics : JBL
31
(
2010
)
1
,
pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
Saved in:
2
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
3
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
4
Marketing culture to service climate : the influence of employee control and flexibility
Morgan, Tyler R.
;
Rapp, Adam
;
Richey, R. Glenn
; …
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 498-508
Persistent link: https://www.econbiz.de/10010434593
Saved in:
5
Antecedents and consequences of frontline service employee commitment to service quality
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
; …
- In:
Journal of marketing theory and practice
16
(
2008
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003735477
Saved in:
6
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
7
External organizational commitment among organizational implants : the case of logistics service providers
Grawe, Scott J.
;
Daugherty, Patricia J.
;
McElroy, James C.
- In:
Transportation research / E : an international journal
48
(
2012
)
1
,
pp. 165-177
Persistent link: https://www.econbiz.de/10009387205
Saved in:
8
Logistics service providers and their customers : gaining commitment through organizational implants
Grawe, Scott J.
;
Daugherty, Patricia J.
;
Dant, Rajiv P.
- In:
Journal of business logistics : JBL
33
(
2012
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10009533344
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