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Consumer behaviour
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Hsu, Maxwell K.
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R. Gross, James
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International Journal of Quality & Reliability Management
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International journal of retail & distribution management
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ECONIS (ZBW)
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Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
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2
Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.
;
Huang, Yinghua
;
Swanson, Scott
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
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3
Paradoxes of social networking sites : an empirical analysis
Zhuang, Weiling
;
Hsu, Maxwell K.
;
Brewer, Kristen L.
; …
- In:
Management research review
36
(
2013
)
1
,
pp. 33-49
Persistent link: https://www.econbiz.de/10009740807
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4
An investigation of customer experiences with professional services
Olorunniwo, Festus O.
;
Hsu, Maxwell K.
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003660779
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5
Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
R. Gross, James
;
Kim DeDee, J.
;
R. Swanson, Scott
- In:
International Journal of Quality & Reliability Management
10
(
1993
)
8
Persistent link: https://www.econbiz.de/10014800915
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