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Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government

Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Public management review 24 (2022) 12, pp. 1933-1956

Persistent link: https://www.econbiz.de/10013417191

Market orientation, knowledge competence, and innovation

Ozkaya, H. Erkan; Droge, Cornelia; Hult, G. Tomas M.; … - In: International journal of research in marketing : IJRM ; … 32 (2015) 3, pp. 309-318

Persistent link: https://www.econbiz.de/10011398558

Competing assessments of market-driven, sustainability-centered, and stakeholder-focused approaches to the customer-brand relationships and performance

Mena, Jeannette A.; Hult, G. Tomas M.; Ferrell, O. C.; … - In: Journal of business research : JBR 95 (2019), pp. 531-543

Persistent link: https://www.econbiz.de/10011980418

The economic and statistical significance of stock returns on customer satisfaction : commentary

Fornell, Claes; Mithas, Sunil; Morgeson, Forrest V., III. - In: Marketing science 28 (2009) 5, pp. 820-825

Persistent link: https://www.econbiz.de/10003921731

Customer satisfaction-based mispricing : issues and misconceptions ; rejoinder

Jacobson, Robert; Mizik, Natalie - In: Marketing science 28 (2009) 5, pp. 836-845

Persistent link: https://www.econbiz.de/10003921733

The satisfied customer : winners and losers in the battle for buyer preference

Fornell, Claes - 2007 - 1. ed.

Persistent link: https://www.econbiz.de/10003479583

An investigation of the cross-national determinants of customer satisfaction

Morgeson, Forrest V.; Mithas, Sunil; Keiningham, Timothy; … - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 198-215

Persistent link: https://www.econbiz.de/10009012597

Does E-Government Measure up to E-Business? Comparing End-User Perceptions of U.S. Federal Government and E-Business Websites

Morgeson, Forrest V.; Mithas, Sunil - 2013

This paper examines the federal government's success in implementing and providing high-quality service through e-government, something that has received very little attention. We define quality from the perspective of the end-users of the federal agency websites, as measured through customer...

Persistent link: https://www.econbiz.de/10014224281

Do They All Perform Alike? An Examination of Perceived Performance, Citizen Satisfaction and Trust with U.S. Federal Agencies

Morgeson, Forrest V.; Petrescu, Claudia - 2011

What drives citizen satisfaction and trust with U.S. federal government agencies? Are these determinants constant across agencies, or do they differ? In this paper, we examine elements of citizen perceived performance as determinants of satisfaction and trust in federal agencies using a...

Persistent link: https://www.econbiz.de/10014185565

Der amerikanische Kundenzufriedenheitsindex ACSI (American Customer Satisfaction Index)

Fornell, Claes - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 165-178). 1998

Persistent link: https://www.econbiz.de/10001303865