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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan; Mattila, Anna S.; Hou, Yuansi - In: International journal of hospitality management 32 (2013), pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
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Analysis of import demand for wooden beds in the US
Wan, Yang; Sun, Changyou; Grebner, Donald L. - In: Journal of agricultural and applied economics 42 (2010) 4, pp. 643-658
Persistent link: https://www.econbiz.de/10009375887
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Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John; Mattila, Anna S. - In: The Cornell School of hotel administration handbook of …, (pp. 929-937). 2010
Persistent link: https://www.econbiz.de/10008667100
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A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
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An analysis of characteristics of US hotels based on upper and lower quartile net operating income
Mattila, Anna S.; O'Neill, John; Hanson, Bjorn - In: The real estate finance journal 25 (2009/10) 1, pp. 50-54
Persistent link: https://www.econbiz.de/10003891686
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya; Mattila, Anna S. - In: The journal of services marketing 25 (2011) 6, pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
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Effects of message appeal when communicating CSR initiatives
Andreu, Luisa; Mattila, Anna S.; Aldás, Joaquin - In: Breaking new ground in theory and practice, (pp. 263-277). 2011
Persistent link: https://www.econbiz.de/10009380718