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Putting the service-profit chain to work
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; … - In: Harvard business review : HBR 86 (2008) 7/8, pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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Harvard business review on retailing and merchandising
2008 - [Reprint]
Persistent link: https://www.econbiz.de/10003725810
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The acquisition, transfer, and depreciation of knowledge in service organizations : productivity in franchises
Darr, Eric D.; Argote, Linda; Epple, Dennis N. - 2008
Persistent link: https://www.econbiz.de/10003797588
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Pre-Aldersonian antecedents to macromarketing : insights from the textual literature
Savitt, Ronald - 2008
Persistent link: https://www.econbiz.de/10003644627
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The theory and practice of strategic HRM and participative management : antecedents in early industrial relations
Kaufman, Bruce E. - In: Chris Argyris : critical evaluations in business and …, (pp. 175-209). 2009
Persistent link: https://www.econbiz.de/10003861867
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Personnel and human resources development
Heller, Frank A.; Clark, Alfred W. - In: Chris Argyris : critical evaluations in business and …, (pp. 399-434). 2009
Persistent link: https://www.econbiz.de/10003861993
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Enterprise resource planning (ERP) : a postimplementation cross-case analysis
Muscatello, Joseph R.; Parente, Diane H. - 2010
Persistent link: https://www.econbiz.de/10003910727
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University versus corporate patents : a window on the basicness of invention
Trajtenberg, Manuel; Henderson, Rebecca; Jaffe, Adam B. - 2008
Persistent link: https://www.econbiz.de/10003665725
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Twenty-five years later... the illusive strategy
Mintzberg, Henry - 2007
Persistent link: https://www.econbiz.de/10003572518
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The theory and practice of strategic HRM and participative management : antecedents in early industrial relations
Kaufman, Bruce E. - 2007
Persistent link: https://www.econbiz.de/10003572971