This paper exploits a quasi-experimental setting to estimate the impact that a multi-dimensional group incentive scheme had on branch performance in a large distribution firm. The scheme, which is based on the Balanced Scorecard, was implemented in all branches in one division, but not in...

Contributions to this e-book examine this process from both end-to-end and closed loop perspectives. The objective is to explore and establish enterprise systems that provide feedback and foresight aimed at one-time improvements or that may contribute to a spiral of both incremental and radical...

Straightforward playbook for executing world-class strategy for tangible results Designed with three key ideas: leverage the tools that are working, simplify the model, and make the content readable for managers, Managing Performance in Turbulent Times is a road map for the modern strategy...