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Vehicle routing problem
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Manufacturing & service operations management : M & SOM
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Routing and staffing in customer service chat systems with generally distributed service and patience times
Long, Zhenghua
;
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Manufacturing & service operations management : M & SOM
26
(
2024
)
5
,
pp. 1674-1691
Persistent link: https://www.econbiz.de/10015133009
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