This evaluation study was conducted by Civic Consulting in cooperation with KU Leuven CCM in the framework of the Fitness Check of EU consumer and marketing law. It assesses the effectiveness, efficiency, coherence, relevance and EU added value of five EU consumer and marketing law directives -...

The study on the promotion of the use of RAPEX information by importers, distributors and retailers has the objective to provide an overview of the way how a target group of economic operators purchases goods, with a particular focus on if and how they use product safety information available on...

This study developed a methodology to assess revealed personal consumer detriment that robustly measures and quantifies the incidence and magnitude of detriment at EU and national level, taking into account both pre- and post-redress financial detriment and non-financial detriment such as time...

This study first outlines the economic benefits of the EU single market and consumer protection from a general perspective. It then presents key achievements of the Europe 2020 flagship initiatives in deepening the single market and improving consumer protection, as well as remaining barriers....

This study first outlines the economic benefits of the EU single market and consumer protection from a general perspective. It then presents key achievements of the Europe 2020 flagship initiatives in deepening the single market and improving consumer protection, as well as remaining barriers....

The current study provides novel insights into the state-of-play of the m-payment market (i.e. WHO is doing WHAT and HOW) and identifies potential infringements of the EU consumer laws. The study focuses on five common types of m-payment services: SMS payments, Near Field Communications (NFC),...

The overall objective of this study is to assess the effectiveness, efficiency, coherence, relevance, and EU added value of the Consumer Rights Directive (Directive 2011/83/EU). The study establishes the degree to which the objectives of the Directive have been achieved, with respect to a high...

The current report evaluates consumer awareness, perception and experience with five consumer rights directives: the Consumer Rights Directive (CRD), the Unfair Contract Terms Directive (UCTD), the Unfair Commercial Practices Directive (UCPD), the Consumer Sales Directive (CSD) and the Price...