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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004327451
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Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.; Auh, Seigyoung - 1998
Persistent link: https://www.econbiz.de/10004600884
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed.
Persistent link: https://www.econbiz.de/10013531596