Narrow search
Showing 1 - 8 of 8
Cover Image
Understanding the positive and negative effects of emotional expressions in organizations : EASI does it
Kleef, Gerben A. van - In: Human relations 67 (2014) 9, pp. 1145-1164
Persistent link: https://www.econbiz.de/10010407858
Cover Image
The virtue and vice of workplace conflict : food for (pessimistic) thought
Dreu, Carsten K. W. de - In: Journal of organizational behavior : OB ; the internat. … 29 (2008) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10003728502
Cover Image
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.; Cheshin, Arik; Moran, Christina M.; … - In: Human resource management review 26 (2016) 1, pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Cover Image
How leaders' emotional displays shape followers' organizational citizenship behavior
Koning, Lukas F.; Kleef, Gerben A. van - In: The leadership quarterly : LQ ; an international … 26 (2015) 4, pp. 489-501
Persistent link: https://www.econbiz.de/10011376965
Cover Image
Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision
Wang, Lu; Restubog, Simon; Shao, Bo; Lu, Vinh Nhat; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 1050-1072
Persistent link: https://www.econbiz.de/10011885677
Cover Image
The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Cover Image
When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona; Kleef, Gerben A. van - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 8, pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
Cover Image
The social effects of emotion regulation in organizations
Côté, Stéphane; Kleef, Gerben A. Van; Sy, Thomas - In: Emotional labor in the 21st century : diverse …, (pp. 79-100). 2013
Persistent link: https://www.econbiz.de/10009661156