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The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik; Wang, Chen-Ya - In: Journal of business research : JBR 138 (2022), pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
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Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Al-Atwi, Amer Ali; Gong, Taeshik; Bakir, Ali - In: International journal of contemporary hospitality management 36 (2024) 9, pp. 2977-2998
Persistent link: https://www.econbiz.de/10015137808
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216