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~subject:"Verkaufspersonal"
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Verkaufspersonal
Consumer behaviour
20
Konsumentenverhalten
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Service quality
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Beziehungsmarketing
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Customer satisfaction
12
Dienstleistungsqualität
12
Relationship marketing
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Kundenzufriedenheit
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Salespeople
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Confidence
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Satornino, Cinthia B.
6
Bolander, Willy
4
Brady, Michael K.
2
Ferris, Gerald R.
2
Allen, Alexis
1
Allen, Alexis M.
1
Bolander, William
1
Bonney, Leff
1
Carnes, Andrew M.
1
Cowart, Kelly O.
1
Dugan, Riley
1
Frieder, Rachel E.
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Grewal, Dhruv
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Hochstein, Bryan
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Hopkins, Lucas M.
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Hughes, Douglas E.
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Munyon, Timothy P.
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Pelser, Jan
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Pugh, Harrison B.
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Ruyter, Ko de
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Shi, Huanhuan
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Journal of marketing
2
Journal of personal selling & sales management : JPSSM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing education : JME
1
Journal of retailing
1
Journal of service research : JSR
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ECONIS (ZBW)
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You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
2
Sales education efficacy : examining the relationship between sales education and sales success
Bolander, William
;
Bonney, Leff
;
Satornino, Cinthia B.
- In:
Journal of marketing education : JME
36
(
2014
)
2
,
pp. 169-181
Persistent link: https://www.econbiz.de/10010393239
Saved in:
3
Social networks within sales organizations : their development and importance for salesperson performance
Bolander, Willy
;
Satornino, Cinthia B.
;
Hughes, Douglas E.
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011410739
Saved in:
4
Selling your network : how political skill builds social capital and enhances salesperson performance
Munyon, Timothy P.
;
Frieder, Rachel E.
;
Satornino, …
- In:
Journal of personal selling & sales management : JPSSM
41
(
2021
)
3
,
pp. 233-249
Persistent link: https://www.econbiz.de/10012623649
Saved in:
5
Whom to hire and how to coach them : a longitudinal analysis of newly hired salesperson performance
Bolander, Willy
;
Satornino, Cinthia B.
;
Allen, Alexis M.
; …
- In:
Journal of personal selling & sales management : JPSSM
40
(
2020
)
2
,
pp. 78-94
Persistent link: https://www.econbiz.de/10012260096
Saved in:
6
Understanding the performance effects of "dark" salesperson traits : machiavellianism, narcissism, and psychopathy
Satornino, Cinthia B.
;
Allen, Alexis
;
Shi, Huanhuan
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 298-318
Persistent link: https://www.econbiz.de/10014245091
Saved in:
7
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
8
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
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