Following the current debate on the importance of external sources of knowledge as predictors of small- and medium-sized enterprises’ (SMEs) performance, this chapter aims to open the black box of the innovation process. Since it is still unclear how and what internal capabilities are involved...

Introduction -- Part I: eServices in Public and Private Sectors -- Part II: Organizational change and the Impact of ICT in Public and Private Sectors -- Part III: Information and Knowledge Management -- Part IV: Human-Computer Interaction -- Part V: Information Systems, Innovation Transfer, and...

Digital transformation and sustainability goals: advancing the “twin transition” -- People and users -- The Role of Social Cooperatives in the Work Inclusion of People with Disability During the COVID-19 Crisis: A Case from Italy -- Moving to New Ways of Working Across the Pandemic Crisis:...