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"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly...
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In this paper, we review current theoretical thinking about organizational justice. We contend that there are three major perspectives for understanding why justice perceptions predict work-relevant criteria: (a) an instrumental approach which emphasizes gains and losses, (b) an inter-personal...
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