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Leader-member exchange and frontline employees' innovative behaviors : the roles of employee happiness and service climate

Bani-Melhem, Shaker; Al-Hawari, Mohd Ahmad; Quratulain, … - In: The international journal of productivity and … 71 (2022) 2, pp. 540-557

Persistent link: https://www.econbiz.de/10012887628

Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 611-629

Persistent link: https://www.econbiz.de/10012549288

Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470

Persistent link: https://www.econbiz.de/10012256145

Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance

Quratulain, Samina; Al-Hawari, Mohd Ahmad - In: International journal of hospitality management 93 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012435964

Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience

Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240

Persistent link: https://www.econbiz.de/10012226862

Improving student retention in higher education institutions : exploring the factors influencing employees extra-role behavior

Bukhatir, Aisha; Al-Hawari, Mohd Ahmad; Aderibigbe, Semiyu - In: Journal of open innovation : technology, market, and … 9 (2023) 3, pp. 1-12

This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources...

Persistent link: https://www.econbiz.de/10014504874