One of the most frequently implemented tools in Polish enterprises, which arises from the Lean Management concept, here understood in its broader sense, are so called schemes of employee suggestion. Their primary objective is to activate (motivate) employees of a specific enterprise to share...

The purpose of this study is to enhance service quality research by examining whether hotel employees attitudes, motivations and behaviors had an effect on perceived service quality. In the recent years, interests in service marketing and practice have become of great importance. The role of the...