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Walsh, Gianfranco
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ECONIS (ZBW)
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1
Service worker role in encouraging customer organizational citizenship behaviors
Bove, Liliana L.
;
Pervan, Simon J.
;
Beatty, Sharon E.
; …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 698-705
Persistent link: https://www.econbiz.de/10003862014
Saved in:
2
Insufficient discriminant validity : a comment on Bove, Pervan, Beatty, and Shiu (2009)
Farrell, Andrew M.
- In:
Journal of business research : JBR
63
(
2010
)
3
,
pp. 324-327
Persistent link: https://www.econbiz.de/10003960040
Saved in:
3
Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
Saved in:
4
Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco
- In:
European management journal
37
(
2019
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
Saved in:
5
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
6
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
7
Perceived external reputation as a driver of organizational citizenship behavior : replication and extension
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Ivens, Stefan
- In:
Corporate reputation review : an international journal
18
(
2015
)
4
,
pp. 314-336
Persistent link: https://www.econbiz.de/10011474515
Saved in:
8
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
9
Service employees' job demand and two types of deviance : the moderating role of organizational resources
Hammes, Eva Katharina
;
Walsh, Gianfranco
- In:
Marketing : ZFP ; journal of research and management
39
(
2017
)
1
,
pp. 15-26
Persistent link: https://www.econbiz.de/10011780836
Saved in:
10
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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