Azila-Gbettor, Edem M.; Blomme, Robert J.; Kil, Ad; … - In: Advances in hospitality and leisure, (pp. 37-63). 2020
The study examines organization citizenship behavior (OCB) as a mediating variable between instrumental work values (IWVs) and organizational performance; and group differences between family manager and nonfamily manager for integrated models in family hotels. Data were collected from 189 hotels...