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The effects of anger in the workplace : when, where, and why observing anger enhances or hinders performance

Miron-Spektor, Ella; Rafaeli, Anat - In: Research in personnel and human resources management : … 28 (2009), pp. 153-178

Persistent link: https://www.econbiz.de/10003981215

Emotion display rules at work in the global service economy: the special case of the customer

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Anger and happiness in virtual teams : emotional influences of text and behavior on others’ affect in the absence of non-verbal cues

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The social dimension of service interactions : observer reactions to customer incivility

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The effects of anger in the workplace: When, where, and why observing anger enhances or hinders performance

Miron-Spektor, Ella; Rafaeli, Anat - In: Research in personnel and human resources management : …, (pp. 153-178). 2009

Most anger research has adopted a within-person view, focusing on the effects of experienced anger on a person's feelings, cognition, and behavior. Less research has examined the effects of anger expressed by one person on other people in the workplace. We review available literature on the...

Persistent link: https://www.econbiz.de/10015382446