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Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?

Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319

Persistent link: https://www.econbiz.de/10012522546

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

Subramony, Mahesh; Golubovskaya, Maria; Keating, Byron; … - In: Journal of business research : JBR 149 (2022), pp. 363-374

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The Influence of Pandemic-Related Workplace Safety Practices on Frontline Service Employee Wellbeing Outcomes

Subramony, Mahesh; Golubovskaya, Maria; Keating, Byron; … - 2022

The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards, and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested...

Persistent link: https://www.econbiz.de/10014087788

Research on service frontline employees : a science - practice perspective

Solnet, David; Golubovskaya, Maria - In: Journal of service management 34 (2023) 5, pp. 1021-1037

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Understanding Generation Z through collective consciousness : impacts for hospitality work and employment

Malinvisa Sakdiyakorn; Golubovskaya, Maria; Solnet, David - In: International journal of hospitality management 94 (2021), pp. 1-13

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Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior

Yan, Hongmin; Solnet, David; Okimoto, Tyler G. - In: The journal of services marketing 37 (2023) 7, pp. 927-943

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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation

Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109

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When the going gets tough, the tough keep working : impact of emotional labor on absenteeism

Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of management : JOM 42 (2016) 3, pp. 615-643

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Workplace aggression and organisational effectiveness : the mediating role of employee engagement

Johnson, Anya; Nguyen, Helena; Groth, Markus; White, Les - In: Australian journal of management 43 (2018) 4, pp. 614-631

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How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone

Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of service research 27 (2024) 3, pp. 397-413

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